When adding a payment method, Stripe securely processes your details and displays any relevant errors or instructions directly on the payment page.
Some common issues are:
Incorrect details. The payment method number, expiration date, security code, or billing ZIP code may be incorrect or incomplete.
Expired or blocked card. Your payment method may have expired, been locked, or have insufficient available credit or funds.
Incomplete security checks. You may need to complete additional security checks requested by your payment method issuer.
Unsupported payment method. Make sure you're using an accepted payment method. We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club International, and UnionPay credit and debit cards. Apple Pay, Google Pay, and direct bank account linking are also available.
Unstable internet connection. A poor connection may prevent the payment page from loading or processing your details.
Payment page not loading. The Stripe payment page may not have loaded fully. Try scanning the QR code on your vehicle's screen again.
If you've tried these steps and still can't add your payment method, contact the Stripe support team for further assistance.