Once your refund is issued, you'll receive a confirmation email with the refund amount and date.
Allow 5–10 business days. Refunds can take some time to appear on your statement, depending on your bank.
Check your original payment method. Refunds are sent to the payment method used to place the order. If that card is closed, your bank will usually transfer the refund to your new card.
Contact your card issuer if the refund is delayed. If the refund hasn't appeared after 10 business days, contact your card issuer to check its status. If they can't locate it, let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.
Note: Refund confirmations are sent to the email address you provided when adding or managing the payment method used for that order.