If a charge looks wrong or you don't recognize it, try these steps:
You were charged twice for the same order. Check whether one transaction is still pending. It may be an authorization hold, not a completed charge.
The charge is higher than expected. Check your receipt email or Order History to see whether the charge matches the total you confirmed when placing your order.
You don't recognize the charge. Unknown charge may be from a family member or friend. Check with anyone who used your vehicle if they may have placed an order using your saved payment method.
If you've checked these details and still have questions, contact your bank or card issuer to clarify the transaction.
If they confirm there's an issue with the charge, let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.