The VoiceOrder assistant may mistake background sounds or conversations for a voice command, or incorrectly detect when you've finished speaking. If it activates unexpectedly, interrupts you, or keeps listening when you're not using it, try these steps:
End the listening session. Say “Stop” or “End” when you’re done interacting with the VoiceOrder assistant.
Check the listening indicator. Use the microphone indicator in the top right corner to tell when the assistant is listening and review your device's privacy settings to confirm when the app is allowed to access your microphone.
Check voice activation settings. If your vehicle supports hands-free activation, make sure the settings are configured as expected.
Speak naturally. If the assistant interrupts you, try speaking in shorter sentences and pausing less between phrases.
Restart BMW VoiceOrder. Open Settings and select Cleanup and Quit.
Restart your vehicle's system. Follow the recommended restart procedure for your vehicle.
Check for updates. Install the updates for your vehicle's software, if available.
If the problem persists, let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.
Note: If an issue occurs after you confirm your order, check your email for a receipt before placing the order again. This helps you avoid accidentally placing the same order twice.