If the VoiceOrder assistant isn't responding, misunderstands you, or gives unexpected answers, try the following steps:
Check your internet connection. Make sure your vehicle is connected to the internet. If the connection is unstable, try again when it's restored.
Check the microphone. Make sure the microphone isn't muted.
Check your audio settings: Turn up the volume and make sure the assistant's audio is not being routed to another device.
Ensure clear voice input. Turn down the music, close the windows, pause conversations, and speak at a normal volume and pace.
Adjust voice interaction preferences. Go to Settings, select Barge-in Sensitivity, and choose how responsive the VoiceOrder assistant is to interruptions.
Rephrase your request. Use simple, concise wording and be specific about what you need. Break complex requests into smaller steps.
Speak in English. The VoiceOrder assistant currently supports English only.
Restart BMW VoiceOrder. Open Settings and select Cleanup and Quit.
Restart your vehicle's system. Follow the recommended restart procedure for your vehicle.
Check for updates. Install the updates for your vehicle's software, if available.
If the problem persists, let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.
Note: If an issue occurs after you confirm your order, check your email for a receipt before placing the order again. This helps you avoid accidentally placing the same order twice.