We're sorry you're having trouble finding your order. Here are a few things you can try to help locate it:
Make sure you're at the right restaurant. Check the restaurant name and address in your receipt email to confirm you're at the correct location.
Ask a staff member for help. Restaurants may have more than one pickup area, so ask where online orders are collected.
Share your order details. Give the staff the name shown in your receipt email (or phone number at some restaurants).
Ask the staff to check their ordering system. If they received your order but haven't confirmed it or started preparing it, ask them to begin preparation. If your order appears as picked up but you haven't received it, ask the staff to remake it.
If the restaurant can't find your order in its system despite you having a receipt email, or you still can't resolve the issue after trying these steps, please let us know. To report the issue, tap Start VoiceOrder on your vehicle's screen and describe what happened to the VoiceOrder assistant, or select Contact support in your receipt email.
To receive the best possible assistance, please contact us within 48 hours of the estimated pickup time. Our ability to provide a resolution may be limited after this period.