A restaurant may be closed to dine-in customers but still offer order pickup. Here are a few things you can check:
Check your receipt email for instructions. Review the email for any specific instructions about where to collect your order.
Look for restaurant notices. Look for signs directing pickup customers to another entrance or collection area.
Contact the restaurant. If you're unsure about the pickup instructions, try calling the restaurant.
If you aren’t able to collect your order, please let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.
To receive the best possible assistance, please contact us within 48 hours of the estimated pickup time. Our ability to provide a resolution may be limited after this period.