We work closely with our partners to help ensure orders are prepared on time, but occasionally, orders may take a little longer than expected. If your order is still being prepared, please wait for it in the designated waiting area.
If you've waited for an excessive amount of time, let us know by tapping Start VoiceOrder on your vehicle's screen and describing the issue to the VoiceOrder assistant, or by selecting Contact support in your receipt email.
To receive the best possible assistance, please contact us within 48 hours of the estimated pickup time. Our ability to provide a resolution may be limited after this period.